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Terms & Condition


Terms & Conditions



Tipping

Although it’s not necessary to tip the cleaning crew, it’s a great way to say job well done!

Termination

This Agreement may be terminated by the Customer by providing at least 24 hours notice prior to the Service Time. MaidThis! may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement.

Customer Representations and Warranties

The Customer represents and warrants that: it will provide a safe working environment at the Premises for the Cleaner to perform the Service; the Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; it will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner to provide the Service; it will advise MaidThis! prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises; it is authorized to use the Premises and obtain the provision of Service; if the Customer requires the Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

Privacy Policy

The Customer acknowledges that any information provided by the Customer may be used by MaidThis! for the purpose of providing the Service. We hate spam too, so MaidThis! agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law). MaidThis! will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorized access or disclosure, alteration or destruction.


Flat-Rate Pricing

All prices are flat rates based on the square footage of homes. Most of our cleanings are completed with in 1.5 hours to 3 hours. However, some homes require extra attention to provide a complete cleaning service. The rates for a cleaning of a home are based on a 2-3 person team.

Lifting & Moving Things

We love our crews and want to watch out for their safety, so they do not use tall ladders or move any heavy furniture. These types of activities put cleaner in danger of back injury or could even damage something in your home. If you would like us to clean behind appliances (such as behind or under refrigerators, ovens, sofas, or other furniture), please move it prior to the cleaning visit to allow access to the area.

Arrival Time Windows

If you wish to be present during the cleaning visit, please be advised that we provide arrival windows of about 30 minutes, such as between 9am – 9:30am or 10am – 10:30am. Many things can affect our schedules, such as cancellations, lockouts etc. If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival.

Pets & Minors

While the crews will do the best they can to be aware of the Customer’s pets and minors, the Customer will be responsible for watching and managing any minors or pets during the cleaning process.

Job Quotation

The actual price payable by the Customer is calculated on the total square footage of the home. Any price quoted by Fonseca's is an estimate only based on Fonseca’s experience, without inspection, and based on information provided by the Customer. If when the crew gets to the job and it is apparent that the actual cost of the Service will exceed the quote provided by Fonseca's (i.e. more square footage than originally reported, actually a Move In/Move Out job, etc.), Fonseca's will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed.

Payment Terms, Lock Outs, Cancellations Fees

The Customer agrees to pay the price quoted by Fonseca's in full at the end of the Service, unless otherwise agreed in advance with Fonseca's. If no payment has been made by the end of the Service time, Fonseca's will use reasonable endeavors to contact the Customer for payment. Payments may be made via check, cash or credit card.

In case of a lock out, customer no show or cancellation of service with out any communication to Fonseca's Housecleaning minimum 3 hours prior to service time, will incur in a $25 fee. 

Privacy Policy

The Customer acknowledges that any information provided by the Customer may be used by Fonseca's for the purpose of providing the Service. We hate spam too, so Fonseca's agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law). Fonseca's will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorized access or disclosure, alteration or destruction.

Satisfaction Guarantee

Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service we will return to your home to re-clean the area/task. If you are home and notice that the cleaner overlooked something please don’t keep it to yourself! Feel free to ask them to re-clean the area or call our office before the cleaner leaves your home. We do not do refunds, only re-cleans!

Fonseca's has a 24 HOUR WARRANTY PERIOD from the day of completion of the cleaning. If we have missed an area, damaged or broken an item, please call within that time frame and we come out and re-clean the area in question. Complaints filed more than 24 hours after the completion of cleaning fall outside the warranty period, and unfortunately may not be covered. 

Fonseca's will not be held responsible for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly or usage. 

For vacation rental/property managers, Fonseca's is not responsible for loss of revenue from potential guests – we offer cleaning services and will re-clean…we have no control over how you handle your guests.

Termination

This Agreement may be terminated by the Customer by providing at least 24 hours notice prior to the Service. Fonseca's may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement.

Customer Representations and Warranties

The Customer represents and warrants that: it will provide a safe working environment at the Premises for the Cleaner(s) to perform the Service; the Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; it will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and waste bins) as required by the Cleaner(s) to provide the Service; it will advise Fonseca's  prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises; it is authorized to use the Premises and obtain the provision of Service; if the Customer requires the Cleaner(s) to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the Service.